Industry
Civil Engineering
Products
Sales Cloud
Engagement Type
Build from Scratch
Civil Engineering Implementation
ABC has been servicing the hydro utility industry for more than 20 years as an alternative source for project management, engineering, drafting and field services. ABC's expertise has grown from strictly servicing Hydro Utilities, Cities & Regions to fibre optics, cable and communications, GPS, mapping and surveying, and web-enabled services. With the introduction of smart grid opportunities, ABC is becoming an integral service supplier to many of society's needs.
Beginning RequirementsABC Engineering, a prominent engineering firm, encountered significant challenges stemming from their manual time tracking system, which led to inefficiencies in managing their employees and timesheets. Recognizing the need for a more effective solution, ABC Engineering decided to collaborate with a Salesforce implementation partner to implement Salesforce Sales Cloud, tailoring it to meet their specific requirements.
Solutions
- User Profile Management: One of the significant challenges encountered was managing different user profiles and ensuring that each profile had appropriate access to the relevant tabs and functionalities. Configuring the system to provide the right level of access based on job roles and responsibilities required careful consideration and meticulous configuration. Balancing data security with accessibility was a crucial aspect of addressing this challenge.
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Project Result
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Dotsquares has provided us successful solutions to our needed Salesforce changes. They are always a pleasure to work with and continue to provide excellent service
