The project's goal was to integrate Einstein Chatbot for Service Cloud, which simplifies the job of agents by enabling customer self-service through websites and allows agents to concentrate on complex issues by giving them data-driven insights.Beginning Requirements
The requirement is that automated responses and answers from natural language understanding (NLU) save people time and money. Bots can answer the same straightforward questions over and over again, leaving customer service reps more time to help customers with more complex questions or problems.
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