This project involved integrating a bespoke Chatbot into Salesforce that enables users to ask questions, report issues, and acquire information through the website's live chat feature. It also enables service cloud agents to use the chat feature to address specific requests. Additionally, it should automatically respond to typical questions and give customers the necessary information.
Register to read the complete solution of this Case Study.
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Amazing and very helpful service. Highly recommended !! Thank you Dotsquares.
Arrange for a priority consultation with our expert Salesforce team completely FREE of charge.